Frequently Asked Questions
How may we help you?
General
- What is B-Parts?
- Who can buy from B-Parts?
- Do you have a physical store?
- Where are the used parts in stock at B-Parts located?
- Does B-Parts buy used parts from individuals?
- What guarantee do I have that the used part I ordered will be delivered?
- Is it safe to shop at B-Parts?
- How can I contact B-Parts?
- How do I cancel my registration in the B-Parts database?
About the parts
- What type of used parts can I buy at B-Parts?
- What type of parts does B-Parts NOT sell?
- Do I need to know the original part reference before buying from B-Parts?
- Does searching on B-Parts by license plate validate compatibility with my vehicle?
- What is the condition of the used parts available on B-Parts?
- Are the parts sold on B-Parts tested before being shipped? Are they refurbished?
- Are there any specifications for Audio Radios sold on B-Parts?
- Are there any specifications for ECUs (Electronic Control Units) sold through B-Parts?
- Are there any specifications for Side Mirrors sold on B-Parts?
- Are there any specifications for ABS (Anti-Lock Break System) modules sold on B-Parts?
How to buy
Prices and payment methods
Delivery ETA and tracking your order
Returns and refunds
- Is it possible to return an order?
- What should I do if my product is delivered with damages?
- What should I do if I receive a defective product?
- What should I do if I receive a different product than what I ordered?
- What should I do if I receive the wrong order?
- What should I do if the part I ordered on B-Parts is not compatible with my car?
- How do I return a part?
- Who covers the cost of returning a part?
- When will I receive my refund?
- What if I opt for a different product in exchange for a product I am returning?
- In case of a refund, will I receive exactly the amount I paid for the purchase?
- What if my return is not accepted?
Warranty
- Do the parts come with a warranty?
- How long is the warranty on the parts?
- What does B-Parts do if the part is defective?
- When can I activate the warranty?
- How do I activate the warranty for my part?
- What is excluded from the warranty offered by B-Parts?
- Will the part lose its warranty if the identification marks or engravings are tampered with?
- Are there any additional aspects I should know about the warranty of Engines sold on B-Parts?
- Are there any additional aspects I should know about A/C Compressor warranty sold on B-Parts?
- Do you sell airbags?
- Do you sell tires?