Question 1

What is B-Parts?

Accepted Answer

B-Parts is a leading online distributor of original, used auto parts and a proud member of the Stellantis group. After more than 10 years of successful operations in Europe, we launched in the US in 2024. We partner exclusively with certified, licensed automotive recyclers to source high-quality parts that are ready to be reused in your vehicle. Every item we sell is an authentic OEM (Original Equipment Manufacturer) component and comes backed by a warranty. We work hard every day to ensure our customers enjoy a clear, reliable, and seamless online shopping experience.

Question 2

Who can buy from B-Parts?

Accepted Answer

Anyone can shop with B-Parts! Our customers include automotive professionals, repair shops, and everyday vehicle owners looking to save money on repairs by using original used parts. When you shop with us, you get real-time access to our live inventory of fully functional, warrantied parts, along with instant delivery estimates at checkout.

Question 3

Do you have a physical store?

Accepted Answer

We don’t have a physical walk-in store, but our entire inventory is available right at your fingertips on the B-Parts website! To help get your parts to you as fast as possible, we partner with a domestic network of certified yards located right here in the US, meaning your order always ships locally from the US to the US. If you have any questions or need help finding a part, our friendly customer support team is happy to assist you! You can reach us through: Live Chat: Chat with us directly on our website, Monday through Friday, from 9:00 AM to 6:00 PM (EST). Call Center: Give us a call at +1 (248) 422-2411, Monday through Friday, from 9:00 AM to 12:00 PM and 1:00 PM to 5:00 PM (EST).

Question 4

Where are the parts on B-Parts located?

Accepted Answer

Our parts are sourced from a carefully selected network of certified automotive recyclers located across various states right here in the US. We offer original used parts for nearly 90 different vehicle brands. For your peace of mind and complete transparency, every single part we sell can be traced back directly to the Salvage Certificate of the vehicle it came from. We also provide the VIN of the donor vehicle right in the listing, so you know exactly what you are buying.

Question 5

Does B-Parts buy used parts from individuals?

Accepted Answer

No, we do not buy parts or vehicles from individuals. To guarantee that you receive only the highest quality original parts, we work exclusively through a closed network of licensed and certified automotive recyclers. Our supplier selection process is extremely thorough and rigorous. Partnering only with these vetted industry professionals is the only way we can ensure complete part traceability, reliable product information, excellent customer service, and a dependable warranty for every part we sell.

Question 6

What guarantee do I have that my order will be safely delivered?

Accepted Answer

We want you to shop with absolute confidence! Every order we ship includes a tracking number, so you can follow your package from the moment it leaves our warehouse right to your door. Your satisfaction is our top priority, which is why we also perform a final quality check before shipping. If our team detects any unexpected damage or functionality issues that weren't visible before, we won't ship a faulty item. Instead, we will contact you immediately to offer a great solution, such as a similar-value replacement from our current stock.

Question 7

Is it safe to shop at B-Parts?

Accepted Answer

Absolutely. B-Parts is a globally recognized leader in the used auto parts industry with over 10 years of trusted business experience. We are also proud to be part of the Stellantis group, one of the largest automotive manufacturers in the world. Your privacy and security are our top priorities. Our website uses advanced SSL encryption to ensure that your payment details and sensitive information are completely secure. We keep all your personal data strictly private and confidential, and we will never share it without your consent. For more details on how we protect your information, feel free to check out our Privacy Policy.

Question 8

How can I contact B-Parts?

Accepted Answer

We are here to help! You can easily reach our friendly support team through any of the following channels: Chat: Chat with us directly on our website, Monday through Friday, from 9:00 AM to 6:00 PM (EST). Call Center: Give us a call at +1 (248) 422-2411, Monday through Friday, from 9:00 AM to 12:00 PM and 1:00 PM to 5:00 PM (EST). Online Message: You can also drop us a message right here on our website. We typically respond the same day or within 24 hours on business days.

Question 9

How do I delete my B-Parts account?

Accepted Answer

If you would like to close your account and remove your registration from our database, simply send a quick written request to our team at support@b-parts.com , and we will take care of it for you.

Question 10

What type of used parts can I buy at B-Parts?

Accepted Answer

We sell authentic, original equipment manufacturer (OEM) used auto parts. They are high-quality, genuine parts that cost significantly less than buying brand new, though as used parts, they may show normal signs of wear. Our inventory is easily organized into the following categories: Body Parts Electronics Lighting Engine & Transmission Suspension Interior & Exterior To find exactly what you need, we highly recommend selecting your specific vehicle first, then browsing the category you want. Before placing your order, always verify compatibility by checking our listing images, manufacturer part numbers, or the vehicle's VIN. If you are unsure, it is a great idea to double-check with a licensed mechanic or your local dealership first.

Question 11

What type of parts does B-Parts NOT sell?

Accepted Answer

Even though you may see photos of complete vehicles before they are dismantled, please note that not all visible components in those images are available for purchase, and accessories are not included unless specified. All of our parts are sold separately and individually. Additionally, because we focus on major components, we do not sell the following used parts or installation materials: HAZMAT items Airbags Mounting brackets Wear-and-tear parts Wiring Tubes and Hoses Hinges and Springs Bolts and Supports Trim pieces Any hardware or materials needed to install a part Our parts are sold without accessories, as indicated in each individual product description.

Question 12

Do I need to know the original part reference before buying from B-Parts?

Accepted Answer

Yes, knowing your original part number (or manufacturer reference) is highly recommended to ensure a perfect fit. Every vehicle component has a unique factory reference number, and even a tiny difference, like a single letter change at the end of a sequence, can mean the part won't work with your vehicle. Because car manufacturers build the same model in different factories across the country, two identical-looking cars can actually use completely different original parts. To ensure compatibility before buying, we always suggest comparing the part numbers on your old unit with the ones listed on our website. If a part number isn't available in our listing, you can still verify compatibility by carefully comparing our product images, checking the donor vehicle's VIN, or consulting a professional mechanic.

Question 13

Does searching on B-Parts by license plate guarantee compatibility with my vehicle?

Accepted Answer

Not quite! When you search using a license plate, our system helps point you in the right direction by narrowing things down to your general make and model. However, it won't automatically guarantee a perfect match for your vehicle's specific trim level, model year, or exact production phase. Car manufacturers love to update and change parts for the exact same model during its production run. Because of this, the absolute safest way to ensure a perfect fit is to match the exact part numbers on your old unit with the ones listed on our website. If you are ever unsure or just want a second pair of eyes to double-check fitment before ordering, our friendly support team is always happy to help! Just reach out to us via live chat or phone.

Question 14

What is the condition of the used parts available on B-Parts?

Accepted Answer

All parts sold by B-Parts are authentic, used OEM components. While they are a much more affordable option than buying brand new, they will show normal signs of wear and tear. Because we source our parts from different regions across the country, their cosmetic condition can vary based on where they came from. For example, a part from the Midwest might show some surface rust or salt corrosion on aluminum or iron surfaces, though this typically does not affect how the part functions. For body and collision parts, expect to see small dings or minor paint scratches. We always do our best to note any notable imperfections in the product description or show them clearly in the listing photos. Please also keep in mind that color names and codes are not guaranteed to be an exact match due to factory paint variations and natural weathering over time. If you ever have questions or would like to see more pictures of a specific part before buying, our friendly team is always here to help! Just send us a message via live chat or give us a call.

Question 15

Are the parts sold on B-Parts tested before shipping? Are they refurbished?

Accepted Answer

No, our parts are not refurbished, they are authentic, used parts in their original condition, ready to be installed in your vehicle! When a vehicle is dismantled at one of our certified recycling yards, only parts that are in good working condition are selected for our inventory. To give you peace of mind, major components like engines and electrical parts are tested for proper operation before they are listed, unless otherwise noted in the description. Best of all, every single part we sell comes backed by a warranty. If something isn't working exactly as it should, our friendly After-Sales team is always here to help you find a great solution!

Question 16

Do car radios and audio systems sold on B-Parts come with an unlock code?

Accepted Answer

No, our car radios and audio systems do not include an unlock code. Because these are original factory parts removed from salvaged vehicles, the anti-theft security code remains locked. Don't worry, though, unlocking it is a standard process! Once your part arrives, just take your B-Parts purchase invoice and the donor vehicle's VIN (which we provide) to your local dealership or authorized brand service center. They will be able to look up and provide the unlock code for you. Please keep in mind that some car manufacturers or individual dealerships may charge a small service fee to retrieve this code. Additionally, please note that we rarely sell fully complete radio assemblies (with the screen, control panel, buttons, and receiver/amplifier all together). For the majority of our catalog, these audio components are sold separately. To ensure you are getting exactly what you need, the specific item being sold will always be clearly indicated in the listing title!

Question 17

Are there any special requirements for ECUs (Electronic Control Units) sold through B-Parts?

Accepted Answer

Yes, there are a few important steps to keep in mind when buying an ECU. Because these are original parts, the ECU is currently locked to the donor vehicle it was removed from and is not a plug-and-play component. To install it successfully, you will need to take it to a professional who can handle the following: Resetting the Unit: Using specialized diagnostic tools, a technician will need to clear the data to unlink it from the original vehicle. Reprogramming: The ECU must then be coded and programmed to sync perfectly with your vehicle's computer system. Because this requires advanced tools and expertise, this work must be performed by a professional mechanic or automotive electronics specialist. Attempting to install or program it without the proper equipment can damage the unit and will void your B-Parts warranty.

Question 18

Are there any special requirements for side mirrors sold on B-Parts?

Accepted Answer

Yes, side mirrors can be tricky! When purchasing a side mirror, please keep a few important details in mind: Check the Features: For the exact same vehicle, there can be several different mirror types that look identical on the outside but have different internal functions (like power-folding, heated glass, built-in turn signals, or blind-spot cameras). Count the Pins/Wires: The absolute best way to check compatibility is to look at the electrical plug connector on your vehicle and count the number of pins or wires inside. The replacement mirror you purchase must have that exact same pin/wire count to work correctly. Mirror Glass Note: Please note that only the main mirror assembly is covered under our warranty. The actual mirror glass itself is considered an accessory and is included as a courtesy.

Question 19

Are there any special requirements for ABS (Anti-Lock Braking System) modules sold on B-Parts?

Accepted Answer

Yes, ABS modules require a little extra care to make sure they match your vehicle perfectly! Depending on your car, the ABS module is actually made up of 2 or 3 different components, and each one has its own specific manufacturer part number: Electronic control module Hydraulic pump block Electric motor (if your vehicle uses one) When you are ordering an ABS module, just keep these important steps in mind: Match All Part Numbers: For everything to work correctly, the part numbers for all 2 (or 3) components must be an exact match with the numbers on your old unit. If they don't match up, the system won't be able to talk to your car. It Needs Programming: Since these are original parts, the module is currently locked to its original donor car and isn't plug-and-play. You'll just need to have a professional technician use specialized diagnostic tools to reset the module and code it to sync up with your vehicle's computer. Keep the Unit Sealed: Because this is a highly sensitive electronic component, everything needs to be programmed through the software. Please make sure the unit isn't physically opened or disassembled, as tampering with the housing will void your B-Parts warranty.

Question 20

What part of the "radio" am I actually buying?

Accepted Answer

When you see a replacement part categorized as "Audio Equipment Radio," it is highly important to understand that this is a broad industry term for your vehicle's entire entertainment system. In most cases, you are not buying the complete stereo, but rather one specific module. To ensure you order the exact replacement you need, here is a simplified breakdown of the different component groups that fall under this category: 1. The Main Hub (Receivers & Navigation) Receivers, Displays, and Navigation Systems: This is the "brain" of the system, typically mounted right in the center of your dashboard. These units process the audio, house the main touchscreens, capture AM/FM/GPS signals, and act as your central infotainment control. Does it include other parts? Only partially. While basic media slots (like single CD or MP3 ports) are sometimes built directly into the main unit, separate components like CD changers, TV/DVD screens, amplifiers, speakers, and steering wheel controls are separate parts. 2. Media & Video Players Format-Specific Media Players (CD, Cassette, MP3, DVD, & TV): These are strictly the components that read your media. Whether it is a player built into the main dash, a multi-disc CD changer tucked in the trunk, or a DVD screen for the back seat, these are dedicated playback modules. 3. Sound Output (Power & Audio) Speakers & Amplifiers: These components are responsible for actually projecting and boosting the sound of your music and phone calls. Instead of being in the center dash, they are hidden away in the doors, inside the trunk, or mounted under the seats. 4. Physical Controls Control Panels, & Buttons, including Rear Audio and Radio Controls: These are strictly the physical interfaces used to operate the system. This includes the main button faceplates on the dash, the radio controls built into your steering wheel, and the independent audio knobs for rear-seat passengers.

Question 21

How do I place an order on B-Parts?

Accepted Answer

Placing an order with us is quick and easy! Just follow these simple steps: Search for your part using your vehicle details or the part number; Add the item to your shopping cart; Fill in your shipping address or create an account with your information and proceed to our secure checkout to complete your payment. If you already have a B-Parts account, you can log in at https://us.b-parts.com/signup before checking out to make the process even faster. Quick tip: If you run into any issues during payment (like a declined credit card), your checkout progress won't be saved. If that happens, simply log back in or create an account at https://us.b-parts.com/signup and try the checkout process again. And that's it! Your order will be on its way to you.

Question 22

I forgot my account password. What should I do?

Accepted Answer

Don't worry, it happens to the best of us! You can quickly reset your password and get back into your account by clicking this link: https://us.b-parts.com/password-reset.

Question 23

Do I need an account to place an order?

Accepted Answer

Nope, you don't have to, but honestly, we highly, highly recommend that you create one! Here is why: if you use the guest checkout and run into any random hiccup while paying (like a mistyped card digit or a connection timeout), your progress completely vanishes. You'll have to start from scratch and fill out your name, address, and shipping forms all over again (which is a total pain, lol). By taking just a quick minute to create an account first, your details are safely saved. If your payment decides to be stubborn on the first try, you can just log right back in and finish up without typing everything a second time!

Question 24

How can I cancel or make changes to my order?

Accepted Answer

We move super fast to get your parts out the door, but we will always do our best to help you switch things up if we catch it in time! Here is the scoop on how our cancellation and change policy works: Change your mind fast? It’s free! You can cancel your order completely free of charge within the first 24 hours after your purchase. After the 24-hour mark: If you decide to cancel after 24 hours has passed, a 15% restocking fee will apply. But here’s a pro-tip: If you choose to exchange the item for a different part instead of canceling entirely, we will happily waive that 15% fee for you! If your order has already shipped: Once the package is on its way, we unfortunately can't change the shipping address or stop the delivery truck. If you need to fix an address at this stage, your best bet is to reach out directly to our team with your tracking number to see if they can reroute it for you. Just a quick reminder: to make sure nothing gets lost in translation, all cancellation or change requests must be sent to us in writing through our live chat or contact form at https://us.b-parts.com/contacts. We're here to help!

Question 25

How do I check the status of my order?

Accepted Answer

Keeping tabs on your order is super easy. Simply log into your B-Parts account, head over to your orders, and you’ll see one of these real-time status updates: Awaiting Confirmation Scheduled In Shipment Completed or Delivered As soon as the shipping carrier picks up your package from our warehouse, we will send you a confirmation email with your tracking number and the name of the carrier so you can watch it travel right to your doorstep!

Question 26

Are items in my cart automatically reserved?

Accepted Answer

Unfortunately, no. Just adding a part to your shopping cart or chatting with us about it doesn't automatically lock it in, guarantee its price, or reserve its availability. Because we deal with unique, high-demand used auto parts, there are times when another customer might complete their checkout for that exact same part while it's still sitting in your cart. If that ever happens, don't worry, our team will jump right on it and do our absolute best to find you a great alternative in our stock! To make sure you don't miss out on the perfect part, your best bet is to head to checkout as soon as you are ready.

Question 27

Are the prices negotiable?

Accepted Answer

The prices you see on our website are already optimized to give you the absolute best value for authentic OEM parts, so they are final and non-negotiable (excluding any rare display errors). Because these are high-quality, genuine parts that are inspected and ready to be reused, we price them as competitively as possible right from the start to save you the hassle of haggling. Plus, to make things even sweeter and completely transparent, shipping is already included in the listed price! What you see is what you get.

Question 28

What payment methods are accepted?

Accepted Answer

We want to make checking out as smooth as possible for you! We offer several secure payment options to choose from: Credit Card: We accept Visa and MasterCard. Your payment is processed instantly in real time using secure, up-to-date online payment standards to keep your details completely safe. PayPal: Prefer using PayPal? Just select it at checkout, click "Confirm payment," and you will be securely redirected to your PayPal account to finalize the order. Klarna (Buy Now, Pay Later): Want to split up your payments? Choose Klarna at checkout and follow the quick prompts to pay in convenient installments! The fine print for financing: Monthly financing through Klarna is issued by WebBank. California resident loans are made or arranged pursuant to a California Financing Law license (NMLS # 1353190).

Question 29

Do you accept cash on delivery (COD)?

Accepted Answer

We don't offer cash on delivery. Because we ship our parts directly from our specialized warehouses straight to your door, we require full payment at checkout before an order can be packed and shipped out. But don't worry! We have plenty of super secure, easy-to-use payment options available at checkout, including credit cards, PayPal, and even payments in installments with Klarna, so you can shop with total peace of mind.

Question 30

When will the amount be charged to my card?

Accepted Answer

The amount is automatically charged as soon as you place your order! Whether you choose to pay by credit card, PayPal, or installments via Klarna, the payment is processed and accepted right away on our website so we can get to work prepping your part for shipment.

Question 31

Will I have to pay extra for delivery services?

Accepted Answer

Nope! To keep things nice and transparent, standard shipping and delivery are already included in the final price of every listing. What you see is what you get! However, there are a few very rare, exceptional cases where an additional shipping fee might pop up: Over-sized items: Parts with completely non-standard or extreme dimensions. Custom body cuts: Parts that require a specific cut sheet from the donor car. Cataloging errors: In the rare event a part was incorrectly listed or categorized in our system. Address corrections or rerouting: If you need to correct your delivery address or reroute a package after it has already left our warehouse, please note that the carrier may charge an extra fee to make that adjustment. If your order happens to fall into one of these unique categories, don't worry! Our customer support team will reach out to you right away with all the details and additional shipping costs. If you decide you'd rather not pay the extra fee, you can always choose to cancel the order for a full refund. For more information, feel free to reach out to our team via chat, and we will get you sorted!

Question 32

Can I request an invoice?

Accepted Answer

You don't even have to ask! Every single order placed with B-Parts automatically comes with an official invoice. Because we love being an eco-friendly company, we don't print out paper invoices to throw in the box. Instead, your invoice will be sent right to your email as soon as your order is processed. Plus, you will always have 24/7 access to your full purchase history and downloadable invoices right inside your B-Parts account!

Question 33

What should I do if the part doesn't have a price listed?

Accepted Answer

Every now and then, you might come across an item in our catalog that doesn't have a price available just yet. If you find the perfect part but the price tag is missing, don't worry, the process is super simple! Just click the "Request a Quote" form right on that product's page, fill in your email and contact details, and hit send. As soon as our team updates the price, we will shoot you an email with all the details! We know you need your parts fast, so our typical response time is around 24 hours on weekdays.

Question 34

When will I receive my order?

Accepted Answer

Our estimated delivery dates shown in the listing are a helpful guideline. For every product on our website, we provide an estimated shipping timeframe and delivery date based on regular business days. Because these dates rely entirely on our shipping carriers' standard transit times, external factors can sometimes cause a shift. While B-Parts isn't directly responsible for unexpected delays caused by our logistics partners, please rest assured that we do everything we can behind the scenes to minimize delays and get your part to you as fast as possible!

Question 35

Is the delivery date indicated guaranteed?

Accepted Answer

No, the delivery date shown on our website isn't a 100% guarantee. While we always aim to hit that target, it is our absolute best estimate! Because we specialize in original used auto parts, many items aren't just sitting packaged on a shelf ready to go. Some parts still need to be carefully dismantled from the donor vehicle, thoroughly inspected and cleaned, and specially prepped for transit to make sure they arrive in great shape. This extra care can sometimes add a little time to the process. Once your part is all prepped and on its way, you'll get a tracking number so you can follow its journey right to your door!

Question 36

How can I track my order delivery?

Accepted Answer

We make it super easy to follow your package's journey! Because we have inventory spread across different states and work with several top shipping companies, tracking depends on which warehouse your part is coming from. As soon as your order hits the road, we will send you an email with your tracking number and the name of the carrier handling your delivery. You can also find all of this info 24/7 by logging into your B-Parts account. For the most detailed, up-to-the-minute updates on your delivery truck, just pop that tracking number directly into the carrier's website!

Question 37

Can my order be delivered to a different address?

Accepted Answer

We aim to process and ship your order as quickly as possible, so once your order is confirmed, the delivery address goes straight to our warehouse for processing! If you realize you made a mistake or need to change the address, please contact us in writing as soon as possible via our live chat or at https://us.b-parts.com/contacts. We will do our absolute best to catch it before it leaves! Just a quick heads-up: depending on whether the package has already left the warehouse or not, changing the delivery address may incur additional carrier fees. Once it's officially out the door, the shipping company charges a fee to reroute it.

Question 38

Can my order be shipped using an urgent or express mode?

Accepted Answer

We already program all of our shipments to get to you as fast as humanly possible, so we don't have an option to artificially expedite or rush an order any further. It is also worth noting that because we deal with auto parts, safety comes first! Certain items need to be unbolted safely and properly packaged. They might take a little extra time to arrive compared to the initial estimate on the website. We appreciate your patience while we get your parts to you safely!

Question 39

Can I return my part if I change my mind?

Accepted Answer

Absolutely! We want you to be completely confident in your purchase. If you change your mind, you can return your order within a 14-day window after receiving it. To make sure your return goes smoothly, just keep these quick steps in mind: Clock is ticking: You have 14 calendar days from the day the part is delivered to let us know you’d like to return it. Drop us a line: To start the process, just reach out to us in writing through our live chat. Select the "After-Sales" option and fill out the quick return request ticket with your order info. Ship it back: Once you’ve submitted your return request, you’ll just need to ship the part back to us within 14 calendar days. Only use the address we provide: Our team will send you the exact, specific return shipping address for your part. Please do not ship it to our corporate headquarters, an address you found on Google, or the location listed on our main website, our warehouses are specialized, and sending it to the wrong place will delay or cancel your refund! The details: Because we test, clean, and prep these parts specifically for your order, returns due to buyer's remorse are subject to a 15% restocking fee. Pro-tip: If you decide to exchange the item for a different part instead of a straight return, we will happily wave that 15% fee! Note: Make sure the part is in the same condition you received it, and we’ll take care of the rest!

Question 40

What should I do if my product arrives damaged?

Accepted Answer

Oh no! We are so sorry to hear that. While we package everything securely, accidents can happen during transit. Because we carry shipping insurance to protect your purchase, there are a few strict rules our carriers require us to follow to get you a replacement or refund. Here is exactly what you need to do right away: Inspect the box immediately: When the delivery driver hands you the package, check the outside of the box. If it looks crushed, torn, or damaged, you must write “Accepted with damage” on the delivery receipt before signing it. Note: Writing "subject to inspection" or "subject to confirmation" won't count for the insurance claim! Take lots of pictures: We will need clear photos of the damaged packaging, the shipping label, and the actual damage on the part itself. Act fast (The 24-Hour Rule): You need to let us know about the damage via our live chat within 24 hours of delivery. Per our terms, transportation damage isn't covered under our standard warranty if it isn't reported right away. Once you open a ticket with us, you'll have up to 7 days to send over the photos, but the sooner we get them, the faster we can solve this for you and get you back on the road!

Question 41

What should I do if my part is defective?

Accepted Answer

We stand behind the quality of our parts, so if something isn't working right, we are here to make it right! If you run into any issues covered by our warranty, just follow these quick steps: Open a ticket: Head over to our live chat, select "After-Sales," and fill out a quick support ticket with your order details and a description of the issue. Hang tight: Our dedicated After-Sales team will review your ticket and reach out to you in writing with the next steps, including how to send it back or get a replacement. For all the nitty-gritty details on what our warranty covers (and what it doesn't), check out our warranty FAQs.

Question 42

What should I do if I receive a different product than what I ordered?

Accepted Answer

If we accidentally mixed up your order, we are so sorry for the hassle! We want to get the right part in your hands as fast as possible. Because we have a strict 14-day return window, it is super important that you open your box and inspect the contents as soon as it arrives! If you notice any discrepancies, here is what to do: Let us know right away: Jump onto our live chat, select "After-Sales," and open a ticket explaining that you received the wrong item, with pictures and order details. Next steps: Our After-Sales team will review your ticket and reach out to you with all the details on how to return the incorrect part and how we'll get you the correct one. Just make sure to report it within those first 14 days so we can officially wave our magic wand and fix it for you!

Question 43

What if the part I ordered doesn't fit my car?

Accepted Answer

Don't panic! We know matching up auto parts can sometimes be tricky. Since we have a 14-day return window, we always recommend unboxing your part and fitting check it as soon as it arrives. If it doesn't fit, just hop onto our live chat, select "After-Sales," and open a ticket to let us know. Our team will immediately double-check the listing to see what went wrong: If it was our mistake (Incorrectly Cataloged): If our system made an error and listed the part incorrectly for your vehicle, we've got you covered! We will arrange to have the part returned completely on us. We’ll then try to swap it out for an equivalent, compatible part from our stock. If we don't have a replacement or you'd just prefer a refund, we will collect it and issue a full refund. If it was an ordering mistake (Buyer's Remorse): If our listing was 100% correct but you accidentally ordered the wrong variation for your car, you can still absolutely return it within your 14-day window! In this case, you will just be responsible for the return shipping costs and the standard 15% restocking fee. (If you choose to exchange it for the correct part instead of doing a straight return, we will gladly wave that restocking fee!)

Question 44

How do I return a part?

Accepted Answer

Once your you have opened a return ticket with our After-sales team and the return ticket approved by B-Parts, shipping your part back is simple! Just follow this handy checklist to make sure your return is processed quickly and your refund is guaranteed: Keep seals intact: We can only accept returns if our warranty labels, tamper-proof seals, or markings are completely untouched and the part hasn't been modified or taken apart. Only use the address we provide: Our team will send you the exact, specific return shipping address for your part. Please do not ship it to our corporate headquarters, an address you found on Google, or the location listed on our main website, our warehouses are specialized, and sending it to the wrong place will delay or cancel your refund! Pack it with care: Our team will send you the exact return shipping address. Please pack the part securely, ideally exactly how it arrived, to prevent any damage during its trip back to us. Snap some quick photos: Before you tape up the box, take a few quick pictures of the part, the inside packaging, and the outside of the box. This is your insurance policy! If the shipping company damages the package on the way back to us, these photos will help you claim compensation from them. Include everything: The part must be returned in its original, complete condition, including any accessories or hardware it came with. If components are missing or it arrives damaged, it could void your refund. (If you accidentally forgot a piece or swapped a component, just let our After-Sales team know before shipping it so we can help!) Label the outside clearly: Make sure your name and order number are written clearly on the outside of the box. We receive a lot of packages, and if we can't identify who sent it from the outside, we won't be able to process the return. Note: B-Parts does not provide physical return forms, so your info on the box is key! Send us the tracking info: As soon as you drop the package off with your carrier, drop us a line via chat and send us the tracking number! This allows us to follow the return and make sure your refund gets processed the moment it arrives and is inspected. If you have any doubts at all before you head to the post office or shipping center, just give our After-Sales team a shout via chat, we’re happy to help!

Question 45

Who covers the cost of returning a part?

Accepted Answer

That depends on the reason for the return: If you simply changed your mind: You will be responsible for the return shipping costs. If there was a mistake on our end: B-Parts will cover the return shipping costs completely. (For other specific situations, check out the dedicated FAQ that best describes your issue) Pro-Tip to Save on Return Shipping: We know that shipping heavy auto parts can sometimes be pricey! If you find that the shipping rates from your local carriers are too high, we are happy to help. You can request a prepaid return label from our After-Sales team using our discounted corporate shipping rates. If the team assesses that it's possible for your specific part, we will email you the label, and we will simply deduct that shipping amount from your final refund. It saves you time, money, and hassle! Once the part safely arrives back at our warehouse in its original condition, B-Parts will issue your refund straight back to your original payment method.

Question 46

When will I receive my refund?

Accepted Answer

We know you want your money back as quickly as possible! Once you have shipped the part back to us, here is exactly how the process works step-by-step: The Warehouse Check: As soon as the part arrives at our warehouse, our team will inspect it to confirm it’s in the same condition as when it was shipped out and that the security seals are intact and that it is in fact our part. The Credit Note: Once approved, we will automatically issue an official credit receipt (Credit Note) straight to your email for your records. The Reimbursement: We will immediately push the refund back to the exact same payment method you used to buy the part (credit card, PayPal, Klarna, etc.). How long does it take to see the money? Once we process the refund on our end, the time it takes to hit your account depends entirely on your bank or payment provider. Typically, it takes about 5 to 10 business days for the funds to officially show back up in your account.

Question 47

Can I get an exchange sent out right away?

Accepted Answer

We want to get you the right part as fast as possible so you can finish your project! If you are swapping out a part and we need the original item back, here is how we can handle the exchange: The Standard Route: We will ship out your new exchange part as soon as the original item arrives safely back at our warehouse and passes a quick inspection. The Fast Track Route: If you are in a rush and can't wait for shipping times both ways, you can simply purchase the new part right now on our website so we can ship it out immediately. Once your original return arrives back at our warehouse, we will process it normally and issue a full refund straight back to your card. Just let our After-Sales team know which option works best for your schedule, and we'll make it happen!

Question 48

Will I receive a full refund for the exact amount I paid?

Accepted Answer

In most cases, yes! However, depending on the reason for your refund or the specific options you chose, there may be a few standard deductions. Here is exactly how it breaks down so there are no surprises when deductions apply: Buyer’s Remorse / Cancellations: If you change your mind, cancel an order after the 24 hour after purchase time frame, or ordered the wrong part for your car, the refund is subject to our standard 15% restocking fee to cover the labor of pulling, inspecting, and restocking the item. (Tip: Swap it for an exchange instead to waive this fee!) Prepaid Corporate Return Labels: If you asked our After-Sales team to provide a return shipping label using our discounted corporate shipping rates, the exact cost of that label will be deducted from your final refund amount. Failed Deliveries: If a package is returned to us because of an incorrect address provided at checkout or because it was refused/unclaimed at delivery, any return shipping fees charged by the carrier will be deducted from the refund. Our After-Sales team will always provide you with a clear breakdown of your final refund amount before processing it, so you are always kept in the loop!

Question 49

What happens if my return isn't accepted?

Accepted Answer

If our warehouse team receives your return and finds that the security seals are broken, components are missing, or the part was damaged due to poor repackaging, we will reach out to you right away to explain the issue. Please note: We track all of our inventory with unique markings and tamper-proof seals. If the part sent back to us does not exactly match the specific part we shipped to you (for example, if a customer tries to return their old, defective car part instead of ours), the return will be immediately rejected and flagged. If a return cannot be accepted for a refund, the item is still yours! Here is how we handle it: Get it shipped back to you: You can absolutely request to have the part sent back to your address. You will just need to cover the cost of the return shipping label. The 30-Day Rule: Because warehouse space is limited, we can only hold onto unaccepted parts for 30 calendar days after we notify you. If we don’t hear back from you or receive payment for the return shipping within those 30 days, we will assume you do not want it and will safely recycle or dispose of the item. Our After-Sales team is always here to keep things fair and transparent, so if you have any questions about your return, just reach out to us via chat!

Question 50

Do the parts come with a warranty?

Accepted Answer

Yes, they absolutely do! We want you to feel completely confident in your purchase, which is why every product we sell comes with a warranty. Because automotive parts require specialized technical know-how to install safely, there are just two quick guidelines to make sure your warranty stays fully protected: Go to the Pros: The part must be installed by a licensed, professional auto repair shop or certified mechanic. Keep your paperwork: To keep your warranty active, you’ll just need to keep a copy of the official work/repair order and the receipt from the shop. Make sure the paperwork clearly details the vehicle, the installation or programming steps, specific services performed, and the labor involved. Why do we request this? If a part ever runs into an issue during the 6 month warranty period, having that shop report and invoice helps our technical team figure out exactly what went wrong. It lets us see if the part had a pre-existing defect or if something went sideways during the install, allowing us to approve your warranty claim much faster. So, keep those receipts in your glovebox or files, they are your gold ticket!

Question 51

How long is the warranty on the part?

Accepted Answer

Because we specialize in high-quality used auto parts, every item we sell comes with a 6-month warranty! Your 6-month coverage starts the exact day your package is delivered to your door. Just remember, to keep that warranty active and fully protected, the part needs to be installed by a licensed, professional auto repair shop. That gives you plenty of time and peace of mind to get back on the road with confidence!

Question 52

What does B-Parts do if my part is defective?

Accepted Answer

If your part is still within its 6-month warranty window and stops working properly, don't worry, we’ve got your back! Our main goal is to get your car running again as fast as possible. Here is how we will handle it: First Choice (The Quick Swap): We will immediately check our inventory to try and replace it with an equivalent, compatible part at no extra cost to you. Second Choice (For Rare or Unique Parts): Since we deal with original used parts, sometimes an item is one-of-a-kind. If we don't have a replacement in stock, we may propose a repair agreement to help cover the fix, or we will simply issue you a full refund. Just open a ticket with our After-Sales team through the chat, and we'll figure out the absolute best and fastest solution for you!

Question 53

When can I file a warranty claim?

Accepted Answer

You can activate your warranty anytime during your 6-month coverage window if a mechanical issue or malfunction pops up. If you notice something isn't working quite right while you're out on the road, just let us know. As long as the part was correctly installed by a licensed professional shop and the invoices for it were kept, we are here to help get it sorted out immediately!

Question 54

How do I submit a warranty claim?

Accepted Answer

If your part isn't working correctly, starting a warranty claim on our website is super simple! Just follow these easy steps to get our team on the case: Open a Ticket: Head over to our website at https://us.b-parts.com. Click on the three menu bars in the top left corner, select "Contacts," and then click on "Get in touch here." This will let you open a dedicated warranty support ticket! Share the Details: When filling out the ticket, give us as much detail as possible about what the part is (or isn't!) doing. Show us the Issue: To help our team diagnose the problem quickly, please be ready to upload a few photos or a quick video showing the issue, along with your professional shop installation receipt. Once you submit everything, our After-Sales team will review your ticket right away and reach out to you with the next steps to get you taken care of!

Question 55

What does the B-Parts warranty not cover?

Accepted Answer

While our warranty has your back for the actual performance of the part, there are a few standard industry exclusions you should know about. Because we sell original used auto parts, the warranty does not cover: Labor & Rental Cars: We cover the cost of the part itself, but any labor charges from your mechanic or the cost of a rental/replacement vehicle while your car is in the shop are not covered. Wear-and-Tear Items & Consumables: Common maintenance items that naturally wear down over time (like brake pads, wiper blades, gaskets, seals, belts, or spark plugs) are excluded. Cosmetic or Paint Imperfections: These are awesome, genuine used parts! Because they came off real donor vehicles, they might have minor scratches, scuffs, or paint imperfections. We think of them as character marks that save you tons of cash! Pre-Existing Damage: Any cosmetic dings or specific flaws that we explicitly showed or mentioned in the item's listing before you bought it aren't covered. Bonus / Courtesy Accessories: Sometimes a part comes with extra little bonus items or accessories attached (like an extra bracket, wire harness, or clip) that we left on just to be helpful. Because these are free courtesies, they aren't covered by the official warranty. If you ever have a question about whether a specific issue is covered, just follow the path to our contact ticket and our team will gladly take a look for you!

Question 56

Will my part lose its warranty if the markings or seals are altered?

Accepted Answer

Yes, absolutely. To protect the integrity of our inventory, we mark our parts with unique identification engravings, stamps, or tamper-proof security seals. Think of these as your part’s warranty passport! If these marks or seals are broken, removed, painted over, or tampered with in any way, the warranty is instantly voided, and we won't be able to accept it for a return or replacement. What if your mechanic has to open it? We know that sometimes during installation, a professional mechanic might need to open a component or remove a bracket in a way that might disturb a seal. If that happens, please contact our After-Sales team via our website ticket before doing anything! If you get our team's green light in writing first, we can make an official note on your account to keep your warranty fully protected. Just reach out before you alter anything, and we’ll always do our best to help you out!

Question 57

Are there any special warranty rules for engines and transmissions?

Accepted Answer

Yes. Because engines and transmissions are major mechanical assemblies, we have a strict "Read Before Install" Checklist. To keep your 6-month warranty valid, the installation must be performed by a Licensed Dealership or an ASE-Certified Mechanic (and for hybrid powertrains, an ASE L3-Certified technician). Your mechanic must replace the following consumable and maintenance items prior to installation, and you must keep all receipts and work orders to prove it: Mandatory Pre-Installation Checklist Filters: Brand-new engine oil, air, fuel, and transmission filters. (Failure to install a new transmission filter instantly voids transmission warranties!) Gaskets & Seals: New valve cover, oil pan, and thermostat gaskets, along with a brand-new rear main seal. Fluids: A complete drain and refill of engine oil and/or transmission fluid to exact manufacturer-specified levels. (Low fluid levels will immediately void a transmission warranty!) Belts & Chains: Brand-new timing belts, timing chains, and accessory drive belts. Ignition (Engines only): Brand-new spark plugs and new ignition coils/boots. Cooling System: A complete flush of the cooling system and refill to proper capacity. (Hybrid Note: Both the engine and inverter cooling systems must be flushed and refilled using exact OEM-specified, non-conductive coolant). What is Covered vs. Not Covered For Engines: We guarantee the engine will not have a cracked block, cracked head, or bad crankshaft. Only parts strictly internal to the cylinder block and cylinder head(s) are warrantied. External "bolt-on" parts (injectors, hoses, manifolds, sensors, wiring, etc.) are left on strictly for your installer's convenience and are completely excluded from coverage. For Transmissions: Coverage applies strictly to the internal gears and mechanical operation. The warranty is completely voided by low fluid levels, failure to install a new filter, a broken front pump, or improper installation. No Labor or Extra Costs: Warranty coverage is strictly limited to the original purchase price of the part. Labor charges, shop fees, or rental car costs are never covered. Instant Warranty Void Triggers Your warranty will be immediately cancelled and any claim rejected if: The engine overheats: Overheating voids all coverage. Heat tabs are messed with: Do not remove, alter, or paint over the heat tabs installed on the engine. If an engine is returned and a heat tab is melted, altered, or missing, the warranty is void. Uncertified Install: The part is installed by a DIYer or an uncertified shop. How to File a Claim (RMA) If you run into an issue, head to https://us.b-parts.com, click the three bars in the top left, select "Contacts," and click "Get in touch here" to open a ticket. Before a Return Merchandise Authorization (RMA) can be issued, you will be required to submit a Written Diagnostic Report from your ASE-Certified shop, along with the receipts proving all the mandatory checklist items above were purchased and installed. Need Tech Support? If you or your mechanic have any questions during the install, give our dedicated US support team a call at +1 (248) 422-2411, Monday to Friday from 9:00 AM – 12:00 PM and 1:00 PM – 5:00 PM (EST). We are here to help!

Question 58

Are there any special warranty rules for A/C compressors?

Accepted Answer

Yes! A/C compressors are highly sensitive mechanical parts. If your old compressor failed, it likely left metallic debris or contamination throughout your car's climate control system. If you just bolt the replacement compressor on without cleaning the system, that debris will immediately destroy the new part. Because of this, no warranty claims will be accepted unless your licensed mechanic follows these strict installation steps: Replace the filter/drier: You must install a brand-new receiver drier or accumulator filter at the time of installation. Flush the entire circuit: The A/C lines, evaporator, and condenser must be completely flushed and cleaned using specialized professional equipment and A/C flush fluids to remove old oil and debris. Check or replace the valve: Inspect the expansion valve. If it is clogged or worn, it must be replaced. If your vehicle’s system uses an orifice tube/throttling valve instead, that must be replaced with a brand-new one. Use the right refrigerant: The system must be charged with the exact type and amount of refrigerant gas (like R-134a or R-1234yf) that the compressor was originally designed for. Verify the oil level: Your mechanic must check and adjust the PAG oil level inside the compressor after it's mounted to ensure it has the correct lubrication before turning the system on. Make sure to keep the shop invoice showing that the system flush was performed and that a new filter/drier and valve were purchased. Our After-Sales team will request this documentation if you ever need to file a warranty claim!

Question 59

Do you sell airbags, seat belts, or tires?

Accepted Answer

No, B-Parts does not sell airbags, seat belts, or tires. Due to strict safety regulations, shipping restrictions and specialized rubber components, we do not stock or sell these specific items. However, we carry almost every other mechanical, electrical, and body part you could possibly need! Head over to our homepage search bar to find the perfect compatible part for your vehicle.

Question 60

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order! However, because our system moves quickly to get your parts packaged and shipped, timing is everything. Here is how cancellations work depending on when you reach out: Within the first 24 hours (Free Cancellation): If you change your mind within 24 hours of placing your order, you can cancel it completely free of charge, provided the item hasn't already left our warehouse. After 24 hours: If you cancel after the 24-hour mark, your order will be subject to our standard restocking fee to cover the specialized labor already invested in your order. (Tip: If you just need a different variation, reach out to our team! If we can swap the item for a compatible exchange from our inventory instead of doing a flat cancellation, we will gladly wave the restocking fee!) Once the order is in transit (Shipped): Once a package has officially been handed over to the carrier and left our facility, it cannot be canceled. What if it shipped inside that first 24-hour window? If you submitted your cancellation request within the first 24 hours but the package managed to sneak out the door and ship anyway, don't worry! We won't charge you a restocking fee. We will just need to wait for the package to arrive, be rejected/returned to our warehouse, and pass inspection before we can process your refund or, if possible, reroute the package to our warehouse before it reaches your destination.

Question 61

Why do you charge a restocking fee and how can I avoid it?

Accepted Answer

Unlike standard retail stores, providing high-quality, original used car parts involves significant operational costs. The moment you place an order, our team invests in specialized labor, including carefully dismantling the part from the donor vehicle, cleaning it, performing quality inspections, and custom-packaging it to ensure safe transit. If an item is returned or canceled late, those labor and manpower costs have already been fully incurred. The Fee Details: The Fee: Our standard restocking fee is 15% of the total order amount, capped at a maximum of $100. Applies to: Any order canceled after the 24-hour grace period, or any item returned for a refund (such as for buyer's remorse). Avoid the fee: We want to help you get your vehicle back on the road without breaking the bank! We will happily wave the 15% restocking fee in these two situations: Early Cancellations - If you cancel your order within the initial 24-hour grace period after purchase. Exchanges - If you cancel or return a part to exchange it for a different, compatible one in our current inventory. Choosing an exchange instead of a straight refund saves you from paying the fee entirely!

Frequently Asked Questions

General

About the parts

How to buy

Prices and payment methods

Delivery ETA and tracking your order

Returns and refunds

Warranty

Restock fees