delivery eta and tracking your order (Frequently Asked Questions)
How may we help you?
When will I receive my order?
Our estimated delivery dates shown in the listing are a helpful guideline.
For every product on our website, we provide an estimated shipping timeframe and delivery date based on regular business days. Because these dates rely entirely on our shipping carriers' standard transit times, external factors can sometimes cause a shift. While B-Parts isn't directly responsible for unexpected delays caused by our logistics partners, please rest assured that we do everything we can behind the scenes to minimize delays and get your part to you as fast as possible!
Is the delivery date indicated guaranteed?
No, the delivery date shown on our website isn't a 100% guarantee. While we always aim to hit that target, it is our absolute best estimate!
Because we specialize in original used auto parts, many items aren't just sitting packaged on a shelf ready to go. Some parts still need to be carefully dismantled from the donor vehicle, thoroughly inspected and cleaned, and specially prepped for transit to make sure they arrive in great shape. This extra care can sometimes add a little time to the process.
Once your part is all prepped and on its way, you'll get a tracking number so you can follow its journey right to your door!
How can I track my order delivery?
We make it super easy to follow your package's journey!
Because we have inventory spread across different states and work with several top shipping companies, tracking depends on which warehouse your part is coming from. As soon as your order hits the road, we will send you an email with your tracking number and the name of the carrier handling your delivery.
You can also find all of this info 24/7 by logging into your B-Parts account. For the most detailed, up-to-the-minute updates on your delivery truck, just pop that tracking number directly into the carrier's website!
Can my order be delivered to a different address?
We aim to process and ship your order as quickly as possible, so once your order is confirmed, the delivery address goes straight to our warehouse for processing!
If you realize you made a mistake or need to change the address, please contact us in writing as soon as possible via our live chat or at https://us.b-parts.com/
contacts. We will do our absolute best to catch it before it leaves! Just a quick heads-up: depending on whether the package has already left the warehouse or not, changing the delivery address may incur additional carrier fees. Once it's officially out the door, the shipping company charges a fee to reroute it. Can my order be shipped using an urgent or express mode?
We already program all of our shipments to get to you as fast as humanly possible, so we don't have an option to artificially expedite or rush an order any further.It is also worth noting that because we deal with auto parts, safety comes first! Certain items need to be unbolted safely and properly packaged. They might take a little extra time to arrive compared to the initial estimate on the website. We appreciate your patience while we get your parts to you safely!