restock fees (Frequently Asked Questions)
How may we help you?
Can I cancel my order?
Yes, you can cancel your order! However, because our system moves quickly to get your parts packaged and shipped, timing is everything.
Here is how cancellations work depending on when you reach out:
Within the first 24 hours (Free Cancellation): If you change your mind within 24 hours of placing your order, you can cancel it completely free of charge, provided the item hasn't already left our warehouse.
After 24 hours: If you cancel after the 24-hour mark, your order will be subject to our standard restocking fee to cover the specialized labor already invested in your order. (Tip: If you just need a different variation, reach out to our team! If we can swap the item for a compatible exchange from our inventory instead of doing a flat cancellation, we will gladly wave the restocking fee!)
Once the order is in transit (Shipped): Once a package has officially been handed over to the carrier and left our facility, it cannot be canceled.
What if it shipped inside that first 24-hour window? If you submitted your cancellation request within the first 24 hours but the package managed to sneak out the door and ship anyway, don't worry! We won't charge you a restocking fee. We will just need to wait for the package to arrive, be rejected/returned to our warehouse, and pass inspection before we can process your refund or, if possible, reroute the package to our warehouse before it reaches your destination.
Why do you charge a restocking fee and how can I avoid it?
Unlike standard retail stores, providing high-quality, original used car parts involves significant operational costs. The moment you place an order, our team invests in specialized labor, including carefully dismantling the part from the donor vehicle, cleaning it, performing quality inspections, and custom-packaging it to ensure safe transit.
If an item is returned or canceled late, those labor and manpower costs have already been fully incurred.
The Fee Details:
The Fee: Our standard restocking fee is 15% of the total order amount, capped at a maximum of $100.
Applies to: Any order canceled after the 24-hour grace period, or any item returned for a refund (such as for buyer's remorse).
Avoid the fee: We want to help you get your vehicle back on the road without breaking the bank! We will happily wave the 15% restocking fee in these two situations:
Early Cancellations - If you cancel your order within the initial 24-hour grace period after purchase.
Exchanges - If you cancel or return a part to exchange it for a different, compatible one in our current inventory. Choosing an exchange instead of a straight refund saves you from paying the fee entirely!