general (Frequently Asked Questions)

B-Parts is a leading online distributor of original, used auto parts and a proud member of the Stellantis group. After more than 10 years of successful operations in Europe, we launched in the US in 2024.

We partner exclusively with certified, licensed automotive recyclers to source high-quality parts that are ready to be reused in your vehicle. Every item we sell is an authentic OEM (Original Equipment Manufacturer) component and comes backed by a warranty. We work hard every day to ensure our customers enjoy a clear, reliable, and seamless online shopping experience.

We don’t have a physical walk-in store, but our entire inventory is available right at your fingertips on the B-Parts website! To help get your parts to you as fast as possible, we partner with a domestic network of certified yards located right here in the US, meaning your order always ships locally from the US to the US.

If you have any questions or need help finding a part, our friendly customer support team is happy to assist you! You can reach us through:

• Live Chat: Chat with us directly on our website, Monday through Friday, from 9:00 AM to 6:00 PM (EST).

• Call Center: Give us a call at +1 (248) 422-2411, Monday through Friday, from 9:00 AM to 12:00 PM and 1:00 PM to 5:00 PM (EST).

Our parts are sourced from a carefully selected network of certified automotive recyclers located across various states right here in the US. We offer original used parts for nearly 90 different vehicle brands.

For your peace of mind and complete transparency, every single part we sell can be traced back directly to the Salvage Certificate of the vehicle it came from. We also provide the VIN of the donor vehicle right in the listing, so you know exactly what you are buying.

No, we do not buy parts or vehicles from individuals. To guarantee that you receive only the highest quality original parts, we work exclusively through a closed network of licensed and certified automotive recyclers.

Our supplier selection process is extremely thorough and rigorous. Partnering only with these vetted industry professionals is the only way we can ensure complete part traceability, reliable product information, excellent customer service, and a dependable warranty for every part we sell.

We want you to shop with absolute confidence! Every order we ship includes a tracking number, so you can follow your package from the moment it leaves our warehouse right to your door.

Your satisfaction is our top priority, which is why we also perform a final quality check before shipping. If our team detects any unexpected damage or functionality issues that weren't visible before, we won't ship a faulty item. Instead, we will contact you immediately to offer a great solution, such as a similar-value replacement from our current stock.