returns and refunds (Frequently Asked Questions)
How may we help you?
Can I return my part if I change my mind?
Absolutely! We want you to be completely confident in your purchase. If you change your mind, you can return your order within a 14-day window after receiving it.
To make sure your return goes smoothly, just keep these quick steps in mind:
Clock is ticking: You have 14 calendar days from the day the part is delivered to let us know you’d like to return it.
Drop us a line: To start the process, just reach out to us in writing through our live chat. Select the "After-Sales" option and fill out the quick return request ticket with your order info.
Ship it back: Once you’ve submitted your return request, you’ll just need to ship the part back to us within 14 calendar days.
Only use the address we provide: Our team will send you the exact, specific return shipping address for your part. Please do not ship it to our corporate headquarters, an address you found on Google, or the location listed on our main website, our warehouses are specialized, and sending it to the wrong place will delay or cancel your refund!
The details: Because we test, clean, and prep these parts specifically for your order, returns due to buyer's remorse are subject to a 15% restocking fee. Pro-tip: If you decide to exchange the item for a different part instead of a straight return, we will happily wave that 15% fee!
Note: Make sure the part is in the same condition you received it, and we’ll take care of the rest!
What should I do if my product arrives damaged?
Oh no! We are so sorry to hear that. While we package everything securely, accidents can happen during transit. Because we carry shipping insurance to protect your purchase, there are a few strict rules our carriers require us to follow to get you a replacement or refund.
Here is exactly what you need to do right away:
Inspect the box immediately: When the delivery driver hands you the package, check the outside of the box. If it looks crushed, torn, or damaged, you must write “Accepted with damage” on the delivery receipt before signing it. Note: Writing "subject to inspection" or "subject to confirmation" won't count for the insurance claim!
Take lots of pictures: We will need clear photos of the damaged packaging, the shipping label, and the actual damage on the part itself.
Act fast (The 24-Hour Rule): You need to let us know about the damage via our live chat within 24 hours of delivery. Per our terms, transportation damage isn't covered under our standard warranty if it isn't reported right away.
Once you open a ticket with us, you'll have up to 7 days to send over the photos, but the sooner we get them, the faster we can solve this for you and get you back on the road!
What should I do if my part is defective?
We stand behind the quality of our parts, so if something isn't working right, we are here to make it right!
If you run into any issues covered by our warranty, just follow these quick steps:
Open a ticket: Head over to our live chat, select "After-Sales," and fill out a quick support ticket with your order details and a description of the issue.
Hang tight: Our dedicated After-Sales team will review your ticket and reach out to you in writing with the next steps, including how to send it back or get a replacement.
For all the nitty-gritty details on what our warranty covers (and what it doesn't), check out our warranty FAQs.
What should I do if I receive a different product than what I ordered?
If we accidentally mixed up your order, we are so sorry for the hassle! We want to get the right part in your hands as fast as possible.
Because we have a strict 14-day return window, it is super important that you open your box and inspect the contents as soon as it arrives! If you notice any discrepancies, here is what to do:
Let us know right away: Jump onto our live chat, select "After-Sales," and open a ticket explaining that you received the wrong item, with pictures and order details.
Next steps: Our After-Sales team will review your ticket and reach out to you with all the details on how to return the incorrect part and how we'll get you the correct one.
Just make sure to report it within those first 14 days so we can officially wave our magic wand and fix it for you!
What if the part I ordered doesn't fit my car?
Don't panic! We know matching up auto parts can sometimes be tricky. Since we have a 14-day return window, we always recommend unboxing your part and fitting check it as soon as it arrives.
If it doesn't fit, just hop onto our live chat, select "After-Sales," and open a ticket to let us know. Our team will immediately double-check the listing to see what went wrong:
If it was our mistake (Incorrectly Cataloged): If our system made an error and listed the part incorrectly for your vehicle, we've got you covered! We will arrange to have the part returned completely on us. We’ll then try to swap it out for an equivalent, compatible part from our stock. If we don't have a replacement or you'd just prefer a refund, we will collect it and issue a full refund.
If it was an ordering mistake (Buyer's Remorse): If our listing was 100% correct but you accidentally ordered the wrong variation for your car, you can still absolutely return it within your 14-day window! In this case, you will just be responsible for the return shipping costs and the standard 15% restocking fee. (If you choose to exchange it for the correct part instead of doing a straight return, we will gladly wave that restocking fee!)
How do I return a part?
Once your you have opened a return ticket with our After-sales team and the return ticket approved by B-Parts, shipping your part back is simple! Just follow this handy checklist to make sure your return is processed quickly and your refund is guaranteed:Keep seals intact: We can only accept returns if our warranty labels, tamper-proof seals, or markings are completely untouched and the part hasn't been modified or taken apart.
Only use the address we provide: Our team will send you the exact, specific return shipping address for your part. Please do not ship it to our corporate headquarters, an address you found on Google, or the location listed on our main website, our warehouses are specialized, and sending it to the wrong place will delay or cancel your refund!
Pack it with care: Our team will send you the exact return shipping address. Please pack the part securely, ideally exactly how it arrived, to prevent any damage during its trip back to us.
Snap some quick photos: Before you tape up the box, take a few quick pictures of the part, the inside packaging, and the outside of the box. This is your insurance policy! If the shipping company damages the package on the way back to us, these photos will help you claim compensation from them.
Include everything: The part must be returned in its original, complete condition, including any accessories or hardware it came with. If components are missing or it arrives damaged, it could void your refund. (If you accidentally forgot a piece or swapped a component, just let our After-Sales team know before shipping it so we can help!)
Label the outside clearly: Make sure your name and order number are written clearly on the outside of the box. We receive a lot of packages, and if we can't identify who sent it from the outside, we won't be able to process the return. Note: B-Parts does not provide physical return forms, so your info on the box is key!
Send us the tracking info: As soon as you drop the package off with your carrier, drop us a line via chat and send us the tracking number! This allows us to follow the return and make sure your refund gets processed the moment it arrives and is inspected.
If you have any doubts at all before you head to the post office or shipping center, just give our After-Sales team a shout via chat, we’re happy to help!
Who covers the cost of returning a part?
That depends on the reason for the return:
If you simply changed your mind: You will be responsible for the return shipping costs.
If there was a mistake on our end: B-Parts will cover the return shipping costs completely. (For other specific situations, check out the dedicated FAQ that best describes your issue)
Pro-Tip to Save on Return Shipping: We know that shipping heavy auto parts can sometimes be pricey! If you find that the shipping rates from your local carriers are too high, we are happy to help. You can request a prepaid return label from our After-Sales team using our discounted corporate shipping rates.
If the team assesses that it's possible for your specific part, we will email you the label, and we will simply deduct that shipping amount from your final refund. It saves you time, money, and hassle!
Once the part safely arrives back at our warehouse in its original condition, B-Parts will issue your refund straight back to your original payment method.
When will I receive my refund?
We know you want your money back as quickly as possible! Once you have shipped the part back to us, here is exactly how the process works step-by-step:
The Warehouse Check: As soon as the part arrives at our warehouse, our team will inspect it to confirm it’s in the same condition as when it was shipped out and that the security seals are intact and that it is in fact our part.
The Credit Note: Once approved, we will automatically issue an official credit receipt (Credit Note) straight to your email for your records.
The Reimbursement: We will immediately push the refund back to the exact same payment method you used to buy the part (credit card, PayPal, Klarna, etc.).
How long does it take to see the money? Once we process the refund on our end, the time it takes to hit your account depends entirely on your bank or payment provider. Typically, it takes about 5 to 10 business days for the funds to officially show back up in your account.
Can I get an exchange sent out right away?
We want to get you the right part as fast as possible so you can finish your project! If you are swapping out a part and we need the original item back, here is how we can handle the exchange:
The Standard Route: We will ship out your new exchange part as soon as the original item arrives safely back at our warehouse and passes a quick inspection.
The Fast Track Route: If you are in a rush and can't wait for shipping times both ways, you can simply purchase the new part right now on our website so we can ship it out immediately. Once your original return arrives back at our warehouse, we will process it normally and issue a full refund straight back to your card.
Just let our After-Sales team know which option works best for your schedule, and we'll make it happen!
Will I receive a full refund for the exact amount I paid?
In most cases, yes! However, depending on the reason for your refund or the specific options you chose, there may be a few standard deductions.
Here is exactly how it breaks down so there are no surprises when deductions apply:
Buyer’s Remorse / Cancellations: If you change your mind, cancel an order after the 24 hour after purchase time frame, or ordered the wrong part for your car, the refund is subject to our standard 15% restocking fee to cover the labor of pulling, inspecting, and restocking the item. (Tip: Swap it for an exchange instead to waive this fee!)
Prepaid Corporate Return Labels: If you asked our After-Sales team to provide a return shipping label using our discounted corporate shipping rates, the exact cost of that label will be deducted from your final refund amount.
Failed Deliveries: If a package is returned to us because of an incorrect address provided at checkout or because it was refused/unclaimed at delivery, any return shipping fees charged by the carrier will be deducted from the refund.
Our After-Sales team will always provide you with a clear breakdown of your final refund amount before processing it, so you are always kept in the loop!
What happens if my return isn't accepted?
If our warehouse team receives your return and finds that the security seals are broken, components are missing, or the part was damaged due to poor repackaging, we will reach out to you right away to explain the issue.
Please note: We track all of our inventory with unique markings and tamper-proof seals. If the part sent back to us does not exactly match the specific part we shipped to you (for example, if a customer tries to return their old, defective car part instead of ours), the return will be immediately rejected and flagged.
If a return cannot be accepted for a refund, the item is still yours! Here is how we handle it:
Get it shipped back to you: You can absolutely request to have the part sent back to your address. You will just need to cover the cost of the return shipping label.
The 30-Day Rule: Because warehouse space is limited, we can only hold onto unaccepted parts for 30 calendar days after we notify you. If we don’t hear back from you or receive payment for the return shipping within those 30 days, we will assume you do not want it and will safely recycle or dispose of the item.
Our After-Sales team is always here to keep things fair and transparent, so if you have any questions about your return, just reach out to us via chat!