Millions of used auto parts available

- Awaiting

- Confirmation

- Scheduled

- In Shipment, and 

- Completed.

It’s important to note that when your order is picked up from the warehouse by the carrier, you will receive an email with the tracking number and the name of the carrier.

For the return due to buyer remorse to be accepted, it needs to be:

- Made within a 14 calendar day window after the date of delivery of the order;

- In writing through our chat by selecting after-sales and filling a ticket with required information shipped back within 14 calendar days after you communicate your intention of return

- When receiving the order, if you notice any damage to the outside of the package, you must note it on the document you sign upon receipt: “accepted with damage.” Only with this mention on the receipt document will the carrier be held accountable for any damage caused to your order.

- You have photos of the packaging showing the damage;

- You have the label;

- You have photos of the damaged part. 

Without this photographic evidence, it will not be possible to file a claim for transportation damage.

According to B-Parts terms and conditions, damage caused during transportation is excluded from the warranty if not reported within 24 hours after receiving the parts. If photographic evidence of the damage is not provided within 7 days of the delivery date, no claim will be accepted.

Note that if you write “Subject to confirmation” on the document, it does not validate any damage that occurred during transportation.

Subsequently, our After-Sales team will provide additional information in writing regarding the procedures to follow.

For more information about warranties, see the FAQs below.

If any discrepancies are found, they should be reported in writing through our chat by selecting after-sales and filling a ticket with required information.

Subsequently, our After-Sales team will provide additional information in writing regarding the procedures to follow.

- The parts are installed by legally regulated workshops

-Such installation can be demonstrated by a work/repair order and receipt detailing the equipment, services and labour involved. Installation of auto parts requires technical know-how and we need this documentation to understand whether any defect was already present before installation or could have been caused by improper installation.

- Consumables and wear parts: Items that are considered consumables or wear parts are not covered by the warranty.

- Paint damage or defects: Since the parts are used, they may have signs of wear, including paint damage.

- Pre-existing defects or damages: Any defects or damages that were disclosed prior to the purchase of the item are excluded from the warranty.

- Accessory items sent as a courtesy: Any accessory items included with the part as a courtesy are not covered by the warranty.